Policies
General Policies
Please review these policies before scheduling your appointment.
Appointments & Scheduling
Scheduling Policy
Appointment requests are reviewed during business hours. Requests must be submitted by the end of the preceding business day. All appointments require approval and are not confirmed until you receive a confirmation notice.
Shared Waitlist Policy
Shared waitlist submissions are accessible to both electrologists, and either may contact you when an opening becomes available. You may request a preferred provider when joining. Placement on the waitlist does not guarantee an appointment or a specific timeframe. If you are unavailable when contacted or do not schedule an appointment, you will be removed from the waitlist and may rejoin when you are ready to schedule.
Recurring Appointment Policy
Recurring appointment times are not guaranteed. I will work with clients to maintain a consistent schedule whenever availability allows, but appointment times may occasionally need to change.
Cancellations & Attendance
Cancellation & Rescheduling Policy
Appointments cancelled or rescheduled within 48 hours of the scheduled start time will incur a fee equal to 50% of the session price. No-shows will incur a fee equal to 100% of the session price. Exceptions for emergencies may be made at the practitioner’s discretion.
During cold, flu, and COVID season (October 1st - March 31st)
If you develop symptoms of a potentially contagious illness within 24 hours of your appointment, please do not attend. Please call and speak with me or leave a voicemail before your scheduled appointment time. The cancellation fee will not apply for up to two illness-related cancellations per season. Additional cancellations within 24 hours will be subject to the standard cancellation policy. Text messages, emails, and other forms of communication do not qualify for this exception.
Repeated Cancellations & Rescheduling Policy
If you cancel or reschedule two or more consecutive appointments, or more than two appointments within a 60-day period, prepayment may be required before another appointment can be confirmed.
Late Arrival Policy
If you arrive late, your appointment will still end at the originally scheduled time, and the full session price will apply. Arrivals more than 15 minutes late may need to be rescheduled and may be subject to the cancellation fee.
Payments & Fees
Session Length Policy
Appointments are billed according to their scheduled length. If a session ends early, the full scheduled session price is still due.
Payment and Refund Policy
Payment is due at the time of your appointment. Please do not send payment in advance unless specifically requested. Cash, Venmo, Zelle, Apple Cash, and credit or debit cards are accepted. A $5 discount is offered for cash payments. Back-to-back sessions are treated as one appointment and receive one $5 cash discount. Payments for services already provided are nonrefundable.
Outstanding Balance Policy
Any outstanding balance, including cancellation or no-show fees, must be paid before another appointment can be confirmed.
Treatment & Privacy
Treatment Results Policy
Electrolysis is a gradual process, and individual results and treatment timelines will vary. Specific results, completion dates, and the number of sessions required cannot be guaranteed.
Surgical Readiness Policy
Electrologists are not licensed medical providers and cannot diagnose medical conditions, provide medical advice, or certify a client’s readiness for surgery. Any determination of surgical readiness or medical clearance must be made by the client’s surgeon or healthcare team. The electrologist’s role is limited to providing hair-removal services and discussing treatment progress.
Privacy Policy
Personal and treatment information collected through client forms, scheduling, and payment processing is used only to provide services, maintain treatment records, communicate about appointments, and process payments. Personal information is not sold or rented and is shared only when necessary to schedule appointments or process payments.